Wednesday, December 15, 2010

Thank you for calling........

My colleague, young impatient and a dog freak, has bought his third new phone of the year!
I have been observing an increasing trend of different consumer goods makers starting the concept of decreased free warranty and increased paid and offcourse limited warranties. This has resulted in a frivolous and unstable market, where no product is stable, and nothing stays a novelty after three to six months. Increased competiotion means that every large corporations have jazzed up their R&D and at the same time tried to cut costs. This invariably leads to a more versatile but less durable product!
An effort to influnce customer mindset: As we march into the zenith of civilization where technology starts to play a role right from ones first breath to the last; and as the free world economy aided by free market idealogoies and an increased demand for goods and services pushes the common man financialy more and more- the buying trends have started to change dramatically. A bold, but at times frivolous new generation has become impatient whats old no longer finds favor. This has forced and again helped the large corporations to propagate a use and throw mindset of the user(read consumer). By offering zero support for their older products, they effectively force the consumer to buy the newer one, thus forcing them to spend more than they originally intend. Behind every customer service call is the mindset of an upsale.
The question now comes to the mind as and when the craze for new technology dies down, which it inevitably will like others did, what would these corporations be left with. With the concept of doing pure customer service a thing of the past, will these companies be able to bring up som new trick out of their bag or will they face the same fate that Bush did post the WAR AGAINST TERROR frenzy? We already have started hearing rumblings of protest from several quarters. To counter Windows and its expensive world there is now Linux and its unabashed world of free computing! Already Android has eaten up O2 and a lot more exciting things are in store!
At least one thing never gets old- the word FREE!

Tuesday, December 14, 2010

Monkey and Sheila ki Jawani

So, my office came under a monkey attack last night, much to the dismay and panic of the hundred odd employees in the night shift. Well, a monkey isn't actually a thrilling proposition in an office, but what amazed me what a barely three feet creature could do to a hundred odd city bred folks!

Anyways, I was discussing the same with my colleague today and we had a good laugh about it. The driver quipped in- Well sir, its the same with cows as well. On one hand cows are worshiped, and on the other hand they are left to fend for themselves when they grow old and cannot give milk any more. All along, you will see cows standing on garbage heaps, chewing trash. That's not the way to treat your God! He was quite for some time. Then he said with a wry smile- Don't mind sir. But all my life I have been looked at with disgust by a lot of my Hindu friends because I eat beef. So much so that I gave up eating beef for a time. But at least I do not treat the cows like this. I might be a cow eating individual, but at least I do not mistreat them. Why is my way thought to be wrong and the Hindu way thought to be right then?

I frankly had no answer. I am religiously unsound, and well, so were the other colleagues in the cab. They conveniently plugged earphones into their ears and escaped the debate. I had forgotten mine in office the previous day and all i could do was look out of the window and look at stray cows looking back at me with kind and foolish expression in their eyes. Thankfully, the cab driver raised the volume of the FM stereo and any further talk was drowned by Sheila ki jawani!

Monday, December 13, 2010

Monkey Business

Today, my office came under a monkey attack. Well, in the end the monkey might challenge my claim, because ultimately it was the poor monkey which was under attack! Poor fellow!

As I stood there, watching the minor tamasha unfold, between puffs of Gold Flake and shivers, I wondered at the enormous contradictions we happily live in. The same monkey, beaten and treated as an unnecessary troublemaker by the security guards and our caretaker, would be revered by these very folks once they pass the hanuman temple down the street! Now, that's some contradiction, isn't it!

But then, it is not uncommon one might have observed. Our behavior seems to show remarkable flexibility under situations, especially of those who seem to be the most rigid in their views of life and stuff! I wonder why it is so? Rules and principles are built to aid us under duress. Then why do they change so rapidly? Perhaps you will call me stupid. Maybe its obvious! And if it is so, and we still do not put a stop to it then aren't we all stupid?